TERMS AND CONDITIONS

The following conditions apply to all purchases of products on H. Lynggaard A/S's webshop atwww.lynggaardshop.com.

These terms and conditions are accepted by the costumer when placing the order. Therefore it is recommended that this is carefully read before placing the order. The available conditions at www.lynggaardshop.on the date of purchase, will always be applicable.

Latest Update: May 2014

Our terms and conditions consist of information about:

  1. Ordering guide
  2. Contact
  3. Payment
  4. Secure Payment
  5. Collection of personal information
  6. Enter your card details and confirm the order
  7. Privacy policy
  8. Use of cookies
  9. Delivery and returns
  10. Complaints
  11. Cancellation and returns

 

ORDERING INSTRUCTIONS

In order to purchase on Lynggaards' webshop you have to complete following steps:

  1. Click on the product category you would like.
  2. Find the product/products you would like and place them in your shopping bag.
  3. Click on the shopping back and order.
  4. Enter your personal information. If you are registered as a customer with an account this will happen automatically as soon as you login.
  5. Make sure all information is correct. Read and accept the terms and conditions before continuing to payment.
  6. Enter your card information and confirm the order.
  7. Your order is now placed and you will shortly receive the order confirmation on e-mail.
  8. When we have packed your order and shipped your package you will receive a shipping confirmation by e-mail. This is also your invoice. When we ship the package the money will be deducted from your credit card and the final agreement is hereby concluded.

 

CONTACT

For special requests or questions please contact us. This can happen through e-mail: lynggaard@guldsmed.dk or by phone: +45 3963 6861. Our opening hours are Monday - Friday 10.00am-05.30pm. It is an advantage if you have the order number, which is on the order confirmation, ready at the inquiry. . 

 

PAYMENT

All prices at www.lynggaardshop.com are declared incl. VAT and are valid at the time the purchase is concluded. This is without prejudice to the right to correct misprint, spelling mistakes and sold out items.

If you are under 18 years old you must have the permission of your parent or guardian to act.

The agreement is concluded in Danish.

You can use the following credit cards:

  1. Dankort/Visa
  2. Eurocard/MasterCard

 

SECURE PAYMENT

We value security and take it very seriously; therefore your information is safe with us. We use one of the most secure online ordering systems in the market, and we constantly improve and renew our software to ensure that we offer the best possible security. We use the industry standard Secure Sockets Layer (SSL) technology, which enables the sensitive information such as; name, address and credit card information. Information passed between your computer and our website can not be read in the event that someone was to intercept the information. This technology includes the following features:

  1. Authentication – this assures your browser that your data is being sent to the correct server and that the server is secure.
  2. Encryption – this encodes your data, so they can not be read by anyone other than the secure server.
  3. Data integrity – this checks the data being transferred to ensure that they do not change over time.

 

COLLECTION OF PERSONAL INFORMATION

It is free for you to browse – and read our website. We ask only that you give up your e-mail address if the following are true:

  1. If you purchase goods from the site.
  2. To participate in a prize draw or competition.
  3. To contact us, e-mail us, or would like feedback.
  4. If you want to receive news, information and invitations to special events via e-mail from LYNGGAARD.

 

We only collect personal information (eg. name and address) if you wish to give us such information.

In order to fulfill your order, we need specific personal information such as credit card information and billing address. This information is used only to administer your order or your use of the website. It is up to you whether you want to give additional personal information. We collect personal information in order for you to be able to log in to LYNGGAARD, to send you messages about purchases, to send you e-mails with updates, news and invitations to special events, to answer your questions pr comments, and for you to be able to register for certain features on the website.

 

PRIVACY POLICY

Your personal information regarding the client relationship will not be disclosed and only used in connection with the handling of your orders. Personal information is stored unencrypted. It is only when you pay with credit card that card information will be send encrypted.

LYNGGAARD takes care of your e-mail address and will not sell your personal information or e-mail address.

Personal information is stored for 5 years at LYNGGAARD, after which the data will be deleted.

The director of LYNGGAARD is the controller.

 

USE OF Cookie

LYNGGAARD has the option of using cookies in order to provide you with better service and see which pages on the site you are interested in seeing. A cookie is a collection of data that a website stores through your browser on your PC and can be retrieved at a later time. Cookies can only be read by the website from which they come. The main objective is to identify users and personalize their visit, for example by welcoming them with their name next time they visit the site. Most cookies last only as long as you are on the Web or go to our website. Cookies do not contain information that will enable anyone to contact you by phone, email or other ways to contact you. You can get your browser to accept all cookies or to alert you every time you are offered a cookie. Then you can decide whether you want to or not. You can delete cookies in Internet Explorer 5x menu - functions -> Internet Options -> Delete Cookies

 

DELIVERY

LYNGGAARD delivers in Denmark with Post Denmark to the address you responsibly have listed as shipping address.

If you want delivery outside Denmark, please contact LYNGGAARD.

On orders over kr. 500 DKK LYNGGAARD pays for the freight.
On orders less than kr. 500 DKK the customer pays for freight of kr. 30 DKK.

The delivery time for stock items ordered before 12:00 on the working day, is generally the next day. Saturday, Sunday and holidays are not considered business days.

In the event that an item is out of stock, by backorders and by ordering goods, we will contact you and make a special arrangement.

Once your order is submitted, you will immediately receive your order confirmation by e-mail.

Once we have packed the order and shipped your package, you will receive a shipping confirmation e-mail. This is also your invoice.

If you want delivery on a specific date, note the date of shipment in the notes section. Then we will send the order on the requested date.

Your goods will be packed in the same exclusive way that we use in our two retail stores in Hellerup and Charlottenlund. If it is a gift, we can ship direct to the recipient, or you can pick it up in one of our stores. Just remember to give the correct shipping address.

 

COMPLAINTS

A warranty for 24 months on all products is given in the Sales of Goods Act.
Basically, you can appeal against manufacturing defects that become apparent within two years after you received the product, provided that the jewelry is not in default. We will review the complaint if it is due to natural wear and tear, improper or injurious maintenance or use, the warranty will not be invoked. When we receive a complaint about a product, we will decide whether the item should be repaired, exchanged or if the money should be refunded.

If you complain within 2 months your complain is always considered as being timely.

If the claim is legitimate LYNGGAARD will refund reasonable shipping costs that you may have in connection with the return of the product - if the claim is reported and you can deliver a receipt to dispatch.

If you wish to complain about a product, a description of the error has to be included and it has to be sent in protective packaging to LYNGGAARD Ordrupvej 56, 2920 Charlottenlund attn: Webshop.

Remember to send the package as a value pack so that you are ensured.

 

CANCELLATION AND RETURN

LYNGGAARD offer a 14 day return policy, valid from the day you receive your product. You are required to return the item in the same condition and quantity and with unbroken seal, as it is received. You will bear the costs associated with returning.

When returning, please name, address and order number provided. Returns are sent to LYNGGAARD Ordrupvej 56, 2920 Charlottenlund attn: Webshop
LYNGGAARD refund the purchase price to your bank account once we have received the product and verified that the product is in the same condition and with unbroken seals. It is therefore important that you include all required information in the return package, order confirmation and a copy of previous correspondence.

As a buyer, you can cancel a purchase by either refusing to accept it, by transferring the product to the post office or by returning the goods to the specified address. This is within the 14 days.

Note that we do not receive packages sent by cash on delivery and remember to send the package as a value package, so you are insured.

 

APPLICABLE LAW AND JURISDICTION

Your use of the Website, any purchase you make on the website and these conditions are governed by Danish law and are assessed as having been made in Denmark. You agree, just as we agree to be bound by the Danish courts non-exclusive jurisdiction. Credit card transactions are subject to Danish law.

These conditions do not affect your statutory rights.

 

ADMINISTRATION OF THE SITE

www.lynggaardshop.com is administered and maintained by H. Lynggaard A/S CVR-nr.: 25274822.